Question 1

How can I order a painting?

Accepted Answer

Simply browse the gallery, select the painting you like, and add it to your cart. Complete the checkout form with your shipping details and we'll handle the rest. Feel free to message me on Viber with questions.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through our secure payment processor. Bank transfers are also available upon request.

Question 3

How are paintings shipped?

Accepted Answer

Each painting is carefully wrapped in protective packaging and shipped via tracked courier. Domestic (Bulgaria) delivery typically takes 1-2 business days. International shipping times vary by destination.

Question 4

Can I return a painting?

Accepted Answer

Due to the unique, handmade nature of each artwork, returns are accepted only if the painting arrives damaged. Please photograph any damage and contact us within 48 hours of delivery.

Question 5

Can I order a custom painting?

Accepted Answer

Yes! Visit the Contact page and fill out the commission form with your desired size, theme, color palette, and budget. Diana will get back to you to discuss the details.

Question 6

How should I care for my acrylic painting?

Accepted Answer

All paintings come with a protective varnish finish. Keep them out of direct sunlight and away from extreme moisture. Dust gently with a soft, dry cloth. Do not use chemical cleaners.

Question 7

Do paintings come framed?

Accepted Answer

Paintings are sold on stretched canvas, ready to hang. If you'd like a specific frame, please mention it in the order notes and we can discuss options.

Question 8

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. International shipping costs and delivery times are calculated at checkout based on your destination. All shipments include tracking.

FAQ